Can I cancel my membership at any time?

Your membership will expire at the end of the subscription period. It will not automatically renew. Close to the expiry date we will send you a reminder to renew your membership. We want you to stay with us!

How can I purchase a membership as a gift?

You can gift a KOEL KIOSK membership by using the Gift Card coupon code or send us an email with any special requests. Spread the KOEL word!

Is there a free preview before I decide to subscribe?

The website is the preview of actual KIOSK content. There is no free preview or free trial period. You can try KIOSK for two-months at a low subscription rate to see whether you like us. Satisfaction guaranteed!

Can I submit my fiber art to KOEL to be featured or collaborate?

Of course you can! We welcome submissions from yarn lovers around the globe. Drop us a note here to start a conversation.

What do you do with my personal data?

Nothing. We only use your data to contact you with our newsletter, send you reminders or updates about KOEL.

How do I retrieve my password?

Please visit the login page under the menu icon and tap forget password. You will be prompted to type in your email address and subsequently an email will be sent to your inbox to change your password. You will then need to use the new password to log in to your account.



How do I login to the KIOSK?

Tap on the menu icon at the top right of the home screen, select login, and enter your email address and password. That’s it!

How do I purchase a subscription?

To purchase a subscription, select the menu icon top right of the home screen, tap on KOEL KIOSK and then subscribe. You’ll be able to choose from various subscription packages.

How do I access my KIOSK library?

Select the login button top right of the home screen. You’ll be able to login using your email address and password and access all KIOSK content.

Can I download content from the KIOSK?

No. You can only download some of the pattern charts from the KIOSK but not the other content. Simply renew your subscription at attractive rates to continue accessing KIOSK.

Why are there ads?

The production and maintenance cost of the KIOSK website and application are high and we want to keep subscription fees as low as possible for our readers. Advertising revenue helps us with that.

What payment mode do you accept?

Payment is via [insert].

KOEL Content Provider FZE is the data controller, hereinafter “KOEL”.

Contacts details: contact@koel-magazine.com

KOEL handles all personal data in accordance with applicable personal data laws. KOEL concludes agreements with customers and suppliers on the purchase and sale of various services and products. When a customer purchases KOEL’s services or products, and provides personal data, the customer also consents to the processing of their personal data by KOEL in accordance with the purpose for which the data was provided. This same applies to any personal data provided to KOEL by suppliers. Such data is collected by KOEL when a customer purchases services/products, or when suppliers provide products or services to KOEL, primarily through e-commerce transactions, social media, e-mail, newsletter subscriptions or publicly available information.

KOEL typically collects the following personal data:

• Name, address, telephone number, e-mail address, date of birth and other common non-sensitive personal data.

• Payment card data.

• Purchase or supplier history.

• The use of e-commerce discount codes.

• Data from customer surveys, subscriptions or newsletters.

• Data from newsletter or social media competitions.

• Data from KOEL social media and other digital platforms.

• Data about a customer’s or supplier’s company and contact persons.

Customers/suppliers have the following rights in respect of their personal data:

• Access to personal data and request a copy of such information.

• Request correction and updating of personal data.

• Demand the deletion of personal data, subject to law. 

• Withdraw a consent to process personal data, subject to law.

KOEL reserves the right to reject any requests in respect of processing personal data which are of a harassing or repetitive nature, which require disproportionate technical measures, which impact the protection of other customers’ or suppliers’ personal data, or where it would be disproportionately resource-demanding or highly complicated to accommodate the request.

KOEL protects personal data from unauthorized disclosure. Only KOEL persons/employees who require access to the personal data in connection with their job function have access to this data. In some cases, KOEL may be required by law or by the order of a public authority to transfer personal data.

KOEL uses cookies. A cookie is a small text file which the browser stores on your computer. It is not a program and cannot contain a virus. Cookies are used for personal settings, website functionality and targeted marketing. In your browser you can delete cookies, block cookies, or set the browser to request your permission to accept cookies.

Changes to this policy will be added as required.

KOEL Content Provider FZE, 2024

Terms and Conditions for KOEL KIOSK

These

Terms and Conditions (“Terms”) govern your purchase and use of digital publications (“Publications”) from KOEL KIOSK (“Website”), operated by KOEL Content Provider FZE. By accessing or purchasing Publications from our Website, you agree to abide by these Terms. Please read them carefully before making any purchase.


1. Intellectual Property



All Publications available on our Website are protected by copyright laws and other intellectual property rights. Your purchase grants you a limited, non-exclusive, and non-transferable right to access and use the purchased Publication for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works based on the Publications without prior written consent from KOEL Content Provider FZE.



2. Purchase and Payment



2.1. By purchasing a Publication, you agree to pay the specified price listed on our Website at the time of purchase. All prices are in United States Dollars or US$ and inclusive of applicable taxes, unless otherwise stated.



2.2. Payment can be made using the available payment methods accepted on our Website. You agree to provide accurate and complete payment information and authorize us to charge the total amount to your selected payment method.



3. Delivery and Access



3.1. Upon successful completion of your purchase, you will receive access to the purchased Publication through downloadable files or online access, as specified on our Website.



3.2. We will make reasonable efforts to ensure uninterrupted access to the purchased Publication. However, we do not guarantee continuous availability and reserve the right to modify, suspend, or discontinue access to the Publication at any time without prior notice.

4. Refunds and Cancellations

4.1. All sales of Publications are final and non-refundable, except as required by applicable law.

4.2. In the event of technical issues or errors with the purchased Publication, please contact our customer support team for assistance.



5. Privacy Policy



5.1. Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and disclose your personal information in relation to your purchase and use of Publications.



6. Limitation of Liability



6.1. To the fullest extent permitted by law, KOEL Content Provider FZE and its affiliates, officers, directors, shareholders or employees shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your purchase or use of Publications, including but not limited to lost profits, data loss, or interruption of business.



7. Governing Law



7.1. These Terms shall be governed by and construed in accordance with the laws of England. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in England.



8. Changes to Terms



8.1. KOEL Content Provider FZE reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review these Terms periodically for updates.

By purchasing and using Publications from our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any updates or modifications thereto. If you do not agree to these Terms, please do not make any purchases or access Publications from our Website.